Data Deletion
Effective October 21, 2026
You can delete your Brain Otter account, or just the accounts you connected to it, at any time. This page explains how, what is deleted and how long it takes. It follows our Privacy Policy.
1. Delete your whole account
Email hello@brainotter.com from the email address you sign in with, with the subject "Delete my account". If you run more than one business in Brain Otter, say whether you want every business deleted or only some. We may ask you to confirm the request so that no one else can delete your account. We will email you when the deletion is done.
2. What is deleted
- your account details: name, email address and login;
- each business you delete, with its profile, offers, claims rules and research;
- its content: articles, social posts, images and schedules (articles already published to your own website stay on your website, which you control);
- connected account data, including the stored access tokens for Pinterest, Google, Meta and any other platform you connected;
- the contacts you added, their consent records, and the client accounts and appointments on your booking site;
- your automations, workflows and their history.
3. How long it takes
We delete your data within 30 days of your request. Copies in backups are removed as the backups expire. We keep only what the law requires us to keep, such as invoices, and a short entry for contacts who unsubscribed so they are never messaged again.
4. Remove one connected account
To stop Brain Otter using a single platform, open Settings in the app and disconnect it. We delete the stored access token right away and, where the platform allows it, revoke the access with them. You can also remove Brain Otter from the platform's own settings:
- Facebook and Instagram: Settings and privacy › Settings › Apps and websites, then remove Brain Otter;
- Google: your Google Account › Security › Third-party apps with account access, then remove Brain Otter;
- Pinterest: Settings › Security and logins › Connected apps, then remove Brain Otter.
Removing Brain Otter on the platform's side stops the connection working. To have the data we stored from it deleted as well, disconnect it in Settings or email us as in step 1.
5. If you are a customer of a business that uses Brain Otter
If you booked with, signed up to hear from, or have a client account with a business that uses Brain Otter, that business decides what is kept about you. Ask the business to delete your information. You can also email hello@brainotter.com with the business's name and we will pass on your request and help make sure it is carried out.
6. Contact
1591660 Ontario Corp., 213 Queensway S, Unit 400, Keswick, ON L4P 2A7, Canada. Deletion questions or requests: hello@brainotter.com.